Shopping Guide

About your order

Our store accepts orders from within Japan and overseas.
Add the products you want to your shopping cart and follow the on-screen instructions to complete the purchase.
Once your order is complete, you will receive an automated confirmation email.

About payment

We accept online payments via credit card (Visa/Mastercard/Amex/JCB), Apple Pay, Google Pay, etc.
We can also accept orders from overseas using major international card brands.

Regarding delivery

Shipping within Japan: Delivery will be made by Yamato Transport.
International Shipping: We will ship via EMS (International Express Mail Service).
Delivery times vary depending on the country or region, so please check the delivery status using the tracking number we will send you after shipping.

Shipping time

The product you ordered isUsually within 3 business days, except for custom-made productsWe will ship to.
If you would like gift wrapping,+4 business daysIt may take some time.
*Business days are weekdays excluding Saturdays, Sundays, and holidays.

About Custom Baton

Custom batons are special products that are made one by one after receiving an order.
Therefore,We cannot accept cancellations or specification changes after production has begun.
Please carefully consider the desired length, material, grip shape, etc. before placing your order.
It usually takes 10-14 business days to make your order (this may vary depending on workload).

About returns and exchanges

We take every precaution to ensure the quality of our products, but if you receive a defective product or the wrong product, please contact us within 7 days of receiving the product.
We will respond promptly.
Returns and exchanges due to customer convenience will only be accepted if the product is unopened and unused (shipping costs will be borne by the customer).
Since custom batons are made to order, we cannot accept returns or exchanges.

FAQ

• Q. Can you ship overseas?
  A. Yes, we use EMS.
• Q. Can I have my name or logo printed on it?
  A. Currently, we are unable to accommodate individual name engraving or logo printing.
• Q. Is gift wrapping available?
  A. Yes, we can. Please let us know in the comments section when you place your order.