Return Policy (Refund Policy)
Please promptly check the contents and condition of the product upon arrival.
Our store accepts return requests only if you contact us in advance within7 daysafter the product arrives. Returns, exchanges, or refunds cannot be accepted as a general rule after 7 days have passed.
However, the statutory right of withdrawal applicable to consumers residing within the EU takes precedence as stated below in "For Customers within the EU."
If you wish to return a product, please be sure to contact us in advance at the following email address. Returns without prior notice cannot be accepted.
musicbaton@pickboy.jp
Conditions for Accepting Returns
Returns are accepted only if all of the following conditions are met.
- The product is unused.
- The product is in the same condition as when it arrived.
- All tags, accessories, cases, packaging, etc. must be complete
- The product must be free of dirt, scratches, damage, deformation, odors, etc.
- Must be in a resalable condition
- You must be able to present the order number or proof of purchase
Return address
〒158-0096
2-13-3-2F Tamagawadai, Setagaya-ku, Tokyo
Attn: Nakano Co., Ltd. PICKBOY Baton Store
TEL: 03-6826-1422
Regarding return shipping fees and handling charges
- Return shipping fees, packaging costs, bank transfer fees, etc. are the responsibility of the customer.
- Products sent cash on delivery will not be accepted.
- For returns due to customer reasons, we will refund the amount after deducting a 10% return handling fee from the product price. However, if there are statutory withdrawal rights applicable to customers within the EU or other legal provisions, those provisions will take precedence.
- If a return occurs for an order shipped with free shipping, we may deduct the shipping cost borne by our store at the time of shipment from the refund. However, the statutory right of withdrawal applicable to customers within the EU takes precedence as stipulated below in "For Customers within the EU."
- Due to circumstances involving payment companies, currency exchange, financial institutions, etc., the refund amount may differ from the amount paid.
Products that cannot be returned, exchanged, or refunded
The following products are excluded from returns, exchanges, and refunds.
- Made-to-order items, custom batons, personalized products, special order items
- Products manufactured or processed according to customer requests
- Used products
- Products whose value has decreased after opening
- Products missing or damaged tags, accessories, cases, packaging, etc.
- Sale items, outlet items, gift cards
- Products unsuitable for return due to hygiene or safety reasons
- Products that have become dirty, scratched, damaged, deformed, or have absorbed odors due to the customer's responsibility
- Orders using forwarding services, proxy delivery services, etc.
Regarding returns of overseas shipped products
For overseas shipped products, except for the statutory withdrawal rights applicable to customers within the EU, returns, exchanges, and refunds due to customer reasons are generally not accepted.
Customs duties, import taxes, customs clearance fees, and various costs incurred in the destination country are the customer's responsibility.
In the following cases, refunds may not be issued or may be refunded after deducting actual costs incurred by our store.
- Unpaid customs duties or import taxes
- Refusal to accept delivery
- Long-term absence
- Incorrect address
- Undeliverable
- Expiration of delivery company's storage period
Also, we are not responsible if the product is lost or damaged during return shipping or customs clearance.
For customers within the EU
This section applies only to consumers residing within the EU. In the event of any conflict between the contents of this section and other provisions of this policy, the contents of this section shall take precedence.
Consumers residing within the EU may exercise their right of withdrawal for any reason within 14 days from the date of receipt of the goods, in accordance with the EU Consumer Rights Directive.
To exercise the right of withdrawal, please notify us within 14 days from the date of receipt of the goods using the withdrawal form, withdrawal button provided by our store, or any other method specified by us.
The customer is responsible for the return shipping costs, customs duties, import taxes, customs clearance fees, and any other costs necessary for the return associated with exercising the right of withdrawal.
However, the following products are excluded from the right of withdrawal.
- Custom products, made-to-order products, personalized products, and special order products
- Products manufactured or processed according to customer requests
- Products that are not suitable for return due to hygiene or safety reasons
- Products that become difficult to resell after opening
Products must not be used beyond the necessary extent to check the nature, characteristics, or functions of the product. If the product value has decreased, the depreciation amount may be deducted from the refund amount.
After confirming the returned product, we will refund the product price and the initial standard shipping fee only if the return conditions are met. If the customer selects a shipping method other than standard shipping, the additional shipping cost will not be refunded.
Return shipping fees, express delivery charges, special shipping costs, customs duties, import taxes, customs clearance fees, payment processing fees, etc. are not refundable.
Please note that if the product is returned due to refusal to pay customs duties/import taxes, refusal to accept delivery, long-term absence, incorrect address, inability to deliver, or other customer-related reasons, we may either refund the amount after deducting the shipping cost at the time of dispatch, return shipping fees, customs-related expenses, and other actual costs incurred by our store, or refuse the refund, except in cases where the right of withdrawal under EU law has been properly exercised.
Refusal to pay customs duties/import taxes or refusal to accept delivery alone will not be considered as exercising the right of withdrawal under EU law. To exercise the right of withdrawal, you must clearly notify us using the method prescribed by our store.
Regarding Damage, Defects, and Incorrect Delivery
If the product is damaged, defective, or incorrectly delivered, please contact us within 3 days including the date of arrival.
For verification purposes, you may be asked to submit photos of the product, outer box, packaging materials, delivery label, etc.
Claims made after the 4th day following arrival are generally not accepted, as it becomes difficult to determine whether the damage occurred during shipping or after delivery.
Exchanges
We do not offer an exchange service. If you wish to receive a different product, please place a new order after your return has been approved.
Refunds
Refunds will only be issued after the returned product has arrived, been inspected by our store, and the return has been approved based on meeting the return conditions.
Refunds will, in principle, be processed using the original payment method. After the refund process is completed, it may take additional time for the credit card company, payment processor, or financial institution to complete the actual deposit.
Refunds related to the statutory right of withdrawal for customers within the EU will, as a rule, be made within 14 days after receipt of the withdrawal notice. However, refunds may be withheld until the returned goods arrive or proof of return is confirmed.
If a refund cannot be confirmed after a reasonable period following the refund notification, please contact us at the following:
Email:musicbaton@pickboy.jp
